Tuesday, February 22, 2011

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Citibank Japan brings videoconferencing over ATM

For Citi, the Japan is a land of innovation: after the opening of two high-tech agency in central Tokyo and Osaka, the bank is continuing to roll of ATM ("ATMs") original, most recently just opened at the luxury hotel "The Peninsula Tokyo.

These new aircraft, dubbed "Citi Station 360" combine the traditional functions of ATM with the consultation of the range of products and services of the bank, while taking a touch interface and a large wall screen (for information). But their real specialty is to offer customers a videoconference support, 24 hours over 24 in English and Japanese.


Without details, it is assumed that this function is (unfortunately) limited to requests for assistance in using the ATM. However, one could easily imagine to use videoconferencing to contact a counselor bank and thus be able to handle more complex operations than those proposed by the camera or even purchase one of the products presented on the screen, as seen currently appear in several banks, a different scale ...

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